Field Systems Technician - S

Company Name:
H & R Block
Provide technical PC and network support to multiple districts in accordance with CSC and Market or Regional guidelines. Serve as liaison between district associates, district management and Lead FST or CSM to identify and resolve problems.
Coordinate the setup, shutdown and support of PC hardware and software for H&R; Block's field offices in compliance with instructions provided by CSC
Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits. Conduct troubleshooting in conjunction with Call Center Support associates and Lead Field Systems Technician/Company Support Manager, as necessary.
Maintain an inventory of district equipment. Maintain hot spare tracking and control for computer equipment in the district.
Ensure regular communication with District General Managers and Lead Field Systems Technician/Company Support Manager on support issues and needs.
Install and maintain network and telephone cabling in company-owned field offices.
Document hardware problems and their resolution.
Assist the Field Systems Technician/Company Support Manager with special projects, i.e. set up computers for training.
Minimum Requirements
High School diploma or equivalent.
Experience with Windows XP, Windows 7, Windows Server 2003/2008, Windows network configurations and MS Office (or equivalent)
Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
Demonstrated organization, prioritization and project coordination skills.
Demonstrated problem solving, decision-making and analytical abilities.
Effective oral, written and interpersonal communication skills.
Demonstrated ability to work independently.
Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
Preferred Requirements
Computer networking certification (CNA, MCP, MCSE, etc.)
Two years experience working with Windows XP, Windows 7, Windows Server 2003/2008
One year networking experience
One year troubleshooting experience
Title: Field Systems Technician - S
Job ID: 146694BR
Address: 987 Ne Rice Rd
City: Lees Summit
State: MO

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